This website is managed and maintained by Youyou Studio Private Limited with registered office located at 11A Jasmine Road, Singapore 576583. Throughout the site, the terms "we", "us" and "our' refer to MAX.TAN. MAX.TAN offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. We may correct any type of error or omission in any information on our Site or in any email, document or communication issued by us without incurring any liability on our part and without prior notice. We also reserve the right to change or terminate any aspect of our Site without notice. Your continued use of our Site or any of its services after any changes will indicates your acceptance of such changes.
We do not warrant that functions provided by our Site will be uninterrupted or error free, or that the server which makes it available is free of viruses or bugs. We are not liable for any direct or indirect loss arising out of the use of or the inability to use our Site.
Terms and Conditions Overview
Shipping Policy & Taxes
We provide free door-to-door delivery within Singapore. We are unable to ship to P.O. boxes.
All in-stock orders will be dispatched within 3 working days (Monday to Friday). However, deliveries may sometimes take longer during festive seasons. We will send you an email notification should this occur.
All orders may be subject to local taxes and/or import duties, which are levied by your local customs authority. Please note that our shipping rates do not include any duty or taxes that may be incurred. We are unable to calculate the exact amount of duties and taxes your order will incur as these charges are imposed directly by the destination country.
Estimated shipping times are as follows. Shipping time does not include the day(s) prior to dispatch:
Singapore 1 - 3 business days
Asia Pacific 3 - 7 business days
North America/ U.K. & Europe/ Middle East 7 - 14 business days
We take pride in our products and they go through strict multiple checks before it is shipped to you. In the case should you receive a defective item(s), we aim to replace the item(s) where possible, subject to the item's availability. To be eligible for exchange and/or return, merchandise must be unworn and unused. All original tags attached and original packaging must accompany the item(s).
Sale merchandise are excluded for exchanges and returns.
In the case that you should receive a defective product and would like to exchange and/or return it, please fill out the return/exchange form below within 3 days upon receiving the product.
Customer is responsible for their own return shipping methods. We encourage you to ship with a reliable forwarding company. MAX.TAN is not responsible for packages that are lost or otherwise not received.
Upon receiving the defective merchandise, we will acknowledge the return/exchange receipt via an email. Shipping fees are strictly non-refundable. Please allow us 7 working days from date of acknowledgement receipt to process the return/exchange. The balance will be refunded to you within 3 working days. Do note the additional shipping charges applicable when exchanging an item.
Returns & Exchanges
Our site and all of its materials, including but not limited to images, photographs, artwork, video text, and scripts, are protected by copyright laws and other international laws. You are not entitled to copy, reproduce, transmit, broadcast, publish, create derivative works from or otherwise exploit such material without our prior written permission.
MAX.TAN respects the privacy rights of our customers. We will not sell, share, or transfer any personally identifiable information you supply us to outside parties without advance notice. This does not include website hosting partners and trusted parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. Any non-personally identifiable information we collect is used for administration purposes, such as improving our services to you.